Technical Support Request

 

You can use the following form to send a detailed description of your support question to support@gom.com.

To help us responding to your request, please include the file: "gomsic-report.txt", which will be generated by the GOM system information collector.

The fields marked by an asterisk (*) are required:

Technical Support Request

   
Company/Institute(*):
Department:
Contact person(*):
   
Street
Zip City
Country
Phone
EMail(*)
 
Support request concerning Hardware Software I don´t know
System

ATOS
TRITOP

ARAMIS
ARGUS
ESPI
PONTOS

Serialnumber of broken hardware:
Example

Please add the GOM information report file:
Example

Comments:

 

Note: If you have problems sending this form, you can use your favorite mail program instead and send an email to the address mentioned above; please include all the relevant information!

GOM information report file examples:
v4.7   gomsic-report.txt
v5.3   gomsic-report.txt
v5.4   gomsic-report-2005-01-03-07-44.tgz
Serial numbers examples:
ATOS System   VR01052 0304
Sensor head   4d04046
PC   337606-GOM2203-20040315-00000001-110
 
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